Aussie Wool Pellets Return & Refund Policy

Thanks for shopping at Aussie Wool Pellets.
If you are not entirely satisfied with your purchase, we’re here to help.
If you receive a damaged or defective product, please contact us.
Depending on the issue we reserve the right to either replace the item purchased or have the item returned for a refund as per the below policy.


You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.

The shipping process

Once we receive your order it will be processed by our team.
This process can take up to 72 hours and operates Monday – Friday (public holidays excluded). Orders received after 2 pm will be earliest processed the following morning. Once your order has been processed and has been dispatched, you will receive a notification via email.

Please ensure you double-check your address before confirming your order at the checkout, as addresses cannot be changed after this.

Whilst every effort is made to ensure your order reaches you in a timely manner, we are unable to accept any liability for delayed delivery caused by any third party.
The transit times listed below are estimates only and may be extended by many factors beyond our control.

– Victoria target time (after dispatch) – 5 to 7 working days
– Australia wide target time (after dispatch) – 7 to 9 working days

Allow extra time for rural deliveries.

Please also have a look on our Privacy Policy.